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Talent Management Solutions

All companies—no matter how large or small—have the same basic challenges when it comes to hiring, retaining and developing the talent that will help their business succeed. Every company wants to find the best people and provide them with an environment that will offer the best chance to grow and thrive. Yet many companies lack the internal resources to accomplish these goals efficiently.
Customer Service Profile ™

Customer service positions require a specific set of behavioral characteristics, which can be difficult to find or identify in employment candidates.


The Customer Service Profile™ is a customer service assessment that measures how well a person fits specific customer service jobs in your organization. This employee assessment is based on various characteristics identified through Profiles International’s carefully compiled research. It includes a customer service skills test and customer representative assessment. You can also select vertical-specific versions available in hospitality, healthcare, financial services, and retail.

CheckPoint 360°™

The CheckPoint 360° is a leadership assessment used primarily to evaluate the skills and effectiveness of your managers and leaders. This survey compiles a feedback system from direct reports, peers, and supervisors, and then creates a personalized program for developing specific leadership skills based on that feedback. The reports show you how to improve training, management techniques, and communication for greater success.


The CheckPoint 360° is a 360-degree leadership assessment tool used to help managers identify and prioritize their own development opportunities and leadership skills. It can also help you discover management issues that could lead to low employee productivity, morale, satisfaction, and turnover.

The CheckPoint 360° helps you:

  • Guide your own professional development

  • Improve employee morale, productivity, and satisfaction

  • Decrease staff turnover


Profiles Performance Indicator™

This solution provides you with valuable insight into how an individual can be motivated and managed to operate at peak performance. The Profiles Performance Indicator™ (PPI) also provides recommendations for improving employee performance. These recommendations can help you:

  • Respond to job-related stress, frustration, and conflict

  • Boost employee motivation

  • Conduct effective performance appraisals

  • Determine whether the employee is internally motivated, or will need external stimulation

Step One Survey II®

This pre-employment test is used primarily as a screening tool early in the candidate selection process. Work-related values that we closely examine in our Step One Survey II include: employee background, employment history, integrity, personal reliability, and work ethic.


This assessment helps organizations reduce hiring risk in a quick and cost-effective manner by evaluating various work-related values including (but not limited to) personal integrity, reliability, and work ethic. This can help you:

  • Gain valuable insight into job applicants

  • Select candidates that best match specific job situations

  • Tailor employee management and communication strategies

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